Webhooks List

Webhook Name	Event type	Description	Payload
Orders webhook	order_status_change	An order status has changed.	Order status change payload

Order status change payload

{
    "event_id": "1234567890",
    "event": {
        "name": "order_status_change",
        "changed_field": "status",
        "old_status": "Active",
        "new_status": "Cancelled"
    },
    "order": {
        "id": 1,
        "uuid": "a746224f-d569-4aba-a271-4532259aba42",
        "service": "incorporation-package",
        "status": "Cancelled",
        "processing_status": "Under Review",
        "submit_date": "2025-08-07",
        "first_name": "Joe",
        "last_name": "Doe",
        "email": "[email protected]",
        "phone_number": "314545456",
        "consent_sms": false,
        "affirmation_full_name": null,
        "affirmation_title": null,
        "created_at": "2025-08-07 08:49:37",
        "updated_at": "2025-08-07 08:49:37",
        "business_data": {
            "name": "My biz",
            "type": 1,
            "type_name": "LLC",
            "designator": "Inc",
            "formation_state": "CA",
            "formation_date": null,
            "category": "541211",
            "category_name": "Accounting",
            "alternative_name": null,
            "description": null,
            "address": null,
            "city": null,
            "state": null,
            "zip": null,
            "address_complement": null,
            "managed_by": null,
            "par_value": null,
            "number_of_shares": null,
            "business_number": "456s4df"
        },
        "contact": {
            "name": "Contact1",
            "address": "dsfsadfasd"
        },
        "managers_data": [
            {
                "title": "Member",
                "full_name": "sdfsadf",
                "address": "some address",
                "city": "acity",
                "state": "CA",
                "zip": "456453",
                "address_complement": "office 101",
                "is_company": false
            },
            ...
        ],
        "registered_agent_provider": "Other",
        "registered_agent": {
            "name": "some name",
            "address": "",
            "city": "",
            "state": null,
            "zip": "",
            "phone": "",
            "email": "email"
        },
        "order_items": [
            {
                "submitted_at": "2025-08-07 08:49:37",
                "type": "sale",
                "items": [
                    "SF_1180_SG_0",
                    "SF_1014_SG_0",
                    "SF_1025_SG_0",
                    "SF_1031_SG_0",
                    "SF_1036_SG_0",
                    "SF_1041_SG_0",
                    "SF_1042_SG_0",
                    "SF_1043_SG_0"
                ]
            },
            ...
        ],
        "required_actions": {
            "rejections": [
                {
                    "id": 220742,
                    "field": "business_name",
                    "reason": "Your business name is too similar to another company already in business. Please provide us with a new business name to submit to the state.",
                    "message": "Use rejection answer EP to answer rejection."
                },
                {
                    "id": 220743,
                    "field": "state_specific.veteran_verification_document",
                    "reason": "A required document is missing: Upload veteran Verification Document",
                    "message": "Upload the requested document via the documents EP to answer this rejection"
                }
            ],
            "questionnaires": [],
            "alerts": []
        }
    }
}

Note: The order details are the same as the Get Order response.

Note: Partner-defined input field values are merged into the order object by key prefix — e.g. business_data.business_number is nested inside business_data, while a prefix with no matching object (e.g. contact.name) creates that object on the order. Keys without a dot are returned as flat fields on the order.

Required files: When a service requires a supporting file (a document input field flagged required) and it is missing after order creation, the order moves to Action Required and this webhook fires with new_status: "Action Required". The missing document appears as an entry under required_actions.rejections, whose reason names the document. Upload the file via POST {baseUrl}/orders/{order_uuid}/documents with field_key set to the document field's key; once every required file is provided the order leaves Action Required and this webhook fires again. See Upload Order Documents.